Terms and Conditions

Please note that refunds are not guaranteed and are subject to our refund policy and management's discretion. However, in exceptional cases with valid reasons, your request may be considered.

To submit a refund request, please email us at tour@uniskai.com or message us via WhatsApp at +62 821-2992-5066, providing your order number and the reason for your request.

Once your request has been received, our team will carefully review the information and contact you to discuss on the appropriate next steps.

Important information

• Refund requests must be submitted at least two weeks before the scheduled tour date.
• Your refund request must be supported by a clear explanation or justification to help us assess it.
• Refunds are processed based on management's policies and regulations, and full refunds will not be issued.

For any further questions, feel free to contact our team via WhatsApp at +62 821-2992-5066 or email us at tour@uniskai.com.